A:Hello. Can I help you?您好。我能帮您什么?
B:I need to talk with someone about my bill.是关于我的账单的问题。
A:Okay. Hold on the line. James will be with you in just a moment.好的。请稍等。詹姆斯会来解决您的问题。
B:Thanks.谢谢。
A:Hi, this is James in customer sevice. What can I do for you?您好,我是客户服务部的詹姆斯。我能为您做什么?
B:Hi, James. The bill I received yesterday for my home cable TV service is wrong.你好,詹姆斯。昨天我收到了有线电视的账单,但是账单有错误。
A:What’s your account number?您的账号是什么?
B:200508.200508.
A:Okay. The regular monthly charge should be $65.每月的费用应该是65美元。
B:Right. But yesterday I got a bill for $85.对的,但是账单上是85美元。
A:The cable TV company charged you an extra $20 because of your late payments for the last two months.有线电视公司额外收了您20美元,是因为您前两个月的账单付晚了。
B:Oh, I see. Thanks.哦,是这样啊。谢谢。